Welcome to Glow Pilates (“Glow”). By accessing or using our website, subscribing to our services, or engaging with our content, you agree to comply with these Terms of Service (“Terms”). If you do not agree with these Terms, please immediately cease using our services. This agreement governs your access to and use of Glow Pilates’ website, services, and related content.

1. General Information
This website and physical studio are operated by Glow Pilates SARL, a registered business in Geneva, Switzerland.
Business Registration Number: CHE-258.942.630
Studio Address: 28 Rue de la Terrassière, 1207 Genève, Switzerland
Email: info@glowpilates.ch

Glow provides Reformer Pilates services, class bookings, wellness resources, community updates, and may also offer workshops, special events, and exclusive memberships.

2. User Eligibility
By using our website or services, you confirm that you are at least 18 years old or have obtained the necessary consent from a parent or legal guardian. You acknowledge that participating in physical activities, including Pilates, carries inherent risks. Prior to starting any exercise program, you are advised to consult with a qualified healthcare professional, particularly if you have pre-existing health conditions.

3. Account Registration and Booking System
To access certain features, including class bookings, you must create an account. Glow Pilates utilizes Bsport, a third-party booking and payment processing platform. By creating an account through Bsport, you agree to their terms and conditions, which are available on their platform. You are responsible for providing accurate, up-to-date, and complete information on Bsport, and for maintaining the confidentiality of your login credentials. Sharing login credentials is prohibited and may result in account suspension or termination.

4. Bookings, Subscriptions, and Payments
Glow Pilates offers various booking options, including single class bookings, class packs, and memberships, all managed via Bsport. Payments are processed securely through the Bsport platform in Swiss Francs (CHF). By purchasing a membership or class pack, you authorize Bsport to charge your selected payment method on behalf of Glow Pilates.

Cancellations and Refunds:
Cancellations and refunds are subject to our policies outlined below. Class credits and memberships are non-transferable and non-refundable, except as specified in our Refund Policy. You may manage your bookings, memberships, and cancellations directly via your Bsport account.

5. Refund Policy
We strive to offer a positive experience for our clients. Our refund policy is designed to be fair and transparent:

• Single Class Bookings: To receive a full refund, cancellations must be made at least 12 hours before the scheduled class. Cancellations within 12 hours are non-refundable.
• Class Packs: Cancellations made at least 12 hours before class will not result in the loss of a class credit. Late cancellations (less than 12 hours in advance) will result in the loss of a class credit.
• Workshops & Special Events: A full refund will be provided for cancellations made at least 2 days in advance. Cancellations within 2 days of the event are non-refundable.
• Medical & Emergency Exceptions: In case of medical emergencies or other extenuating circumstances, please contact us to discuss potential refund or rescheduling options.
• No-Show Policy: Clients who do not attend their class without prior cancellation will not be eligible for a refund or rescheduling.

6. Cancellation Policy
To respect the time of our instructors and fellow clients, we enforce the following cancellation rules:

• Class Cancellations: Cancellations must be made at least 12 hours before the scheduled class time to avoid losing a class credit. Late cancellations (within 12 hours of class time) will result in the loss of a class credit.
• Workshops & Special Events: Cancellations must be made at least 2 days in advance for a full refund. Cancellations within 2 days are non-refundable.
• No-Show Policy: No-shows will result in the forfeiture of the class credit.

7. Late Arrival Policy
To ensure a smooth and focused experience for all participants:

• Late Arrival: Clients who arrive more than 10 minutes after the start of the class may not be allowed to join, and the session will be recorded as a no-show.
• Preparing for Class: Please arrive at least 5 minutes before the class start time to check in and set up.
• Special Circumstances: If you are running late, please contact the studio, and we will make our best effort to accommodate you.

8. Content Ownership and Intellectual Property
All content, including class materials, graphics, and branding, is the property of Glow Pilates or licensed to us. Unauthorized reproduction, distribution, or use of any content is strictly prohibited.

9. Limitations of Liability

By using our services, you acknowledge and agree that Glow Pilates is not liable for any injuries, losses, or damages arising from your participation in Pilates or other exercise programs. Participation is at your own risk, and we strongly encourage you to seek medical advice before engaging in any physical activity.

10. Privacy and Data Protection
We respect your privacy. Personal information is collected and used in accordance with our Privacy Policy, which is available on our website. Payment processing and other services may involve third-party platforms, such as Bsport. By using our services, you consent to the collection and processing of your personal data as described in the Privacy Policy.

11. Termination
You may terminate your account at any time by contacting us or using the relevant settings within your account. Glow Pilates reserves the right to suspend or terminate accounts for breaches of these Terms or any other behavior deemed inappropriate.

12. Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Switzerland. Any disputes arising from or in connection with these Terms shall be resolved exclusively in the competent courts of Geneva, Switzerland.

13. Amendments to Terms
Glow Pilates may update or amend these Terms from time to time. Any changes will be posted on our website, with the effective date clearly indicated. By continuing to use our services, you agree to be bound by any updated Terms.

Contact Us
If you have any questions, concerns, or need assistance, please contact us at:
Email: info@glowpilates.ch

Thank you for choosing Glow Pilates!